Shipping policy
This Shipping Policy governs the dispatch and delivery of Products ordered from PureSafe Wellness Private Limited ("Company", "we", "us") through https://www.unawkd.com (the "Platform"). It forms part of, and is incorporated into, the Terms & Conditions. Capitalised terms have the meanings given in the Terms & Conditions.
1. SERVICEABLE TERRITORY
1.1 The Company currently ships within India only, to postal codes serviceable by its logistics partners. Serviceability is confirmed at checkout. The Company may add, suspend, or withdraw serviceability of any location at any time without notice.
1.2 International shipping is not currently offered through the Platform. If introduced, international orders will be subject to supplemental terms, the import laws of the destination country, and applicable duties and taxes, which shall be borne by the recipient unless expressly stated otherwise.
2. ORDER PROCESSING
2.1 Orders are processed after payment authorisation (or cash-on-delivery verification, where offered) and completion of fraud and serviceability checks. Orders are ordinarily dispatched within two (2) business days of confirmation. Business days exclude Sundays and public holidays.
2.2 Orders placed on Third-Party Platforms (including quick-commerce services) are processed and delivered under those platforms' timelines and policies, which govern such orders.
3. DELIVERY TIMELINES
3.1 Estimated delivery timelines displayed at checkout or in communications are estimates only, are not guaranteed, and do not form part of the contract of sale. Actual delivery may vary based on destination, courier performance, weather, regulatory checks, and operational conditions.
3.2 The Company shall not be liable for delay in delivery attributable to logistics partners, events described in the Force Majeure provision of the Terms & Conditions, or causes beyond its reasonable control.
4. SHIPPING CHARGES
4.1 Shipping charges, if any, are displayed at checkout prior to payment and may vary by destination, order value, and delivery speed. Charges displayed at checkout are final for that Order.
5. DISCREET PACKAGING
5.1 Orders are dispatched in plain, discreet outer packaging that does not disclose the nature of the contents. Courier labels carry only the information required by law and for delivery, including sender particulars required under Applicable Law. Where payment or courier systems display a merchant or sender descriptor, the Company uses neutral descriptors to the extent supported by its partners.
6. DELIVERY, ADDRESS ACCURACY, AND FAILED DELIVERY
6.1 You are solely responsible for providing a complete and accurate delivery address and an operational contact number. The Company is not responsible for delivery failure, misdelivery, or loss arising from inaccurate, incomplete, or inaccessible address information provided by you.
6.2 Couriers will ordinarily attempt delivery up to the number of attempts specified by the relevant logistics partner. If delivery fails after such attempts, or the shipment is refused or unclaimed, the Order will be returned to origin ("RTO"). For prepaid Orders returned RTO, refunds and any deductions are governed by Section 2.3 of the Refund & Cancellation Policy.
6.3 Delivery is completed upon handover at the address specified in the Order (i) to you or a person authorised by you, (ii) in accordance with any delivery instructions you provide, or (iii) upon completion of the logistics partner's OTP-based or photographic proof-of-delivery protocol. Proof of delivery generated by the logistics partner shall constitute presumptive evidence of delivery.
7. RISK AND TITLE
7.1 Risk in the Products passes to you upon delivery in accordance with Section 6.3. Title passes upon the later of delivery or receipt of full payment.
8. INSPECTION AND TRANSIT DAMAGE
8.1 Please inspect the parcel at delivery. If the outer packaging is visibly damaged, tampered, or leaking, you should refuse delivery where possible and, in all cases, report the condition in accordance with the Refund & Cancellation Policy, retaining the Products, all packaging, and batch details in the condition received.
9. TRACKING AND SPLIT SHIPMENTS
9.1 Where available, tracking details are shared after dispatch. Tracking information is provided by logistics partners and may be delayed or inaccurate; the Company is not responsible for third-party tracking systems.
9.2 The Company may fulfil an Order in multiple shipments without additional shipping cost to you beyond the amount displayed at checkout.
10. QUESTIONS
Questions regarding shipping may be directed to the Grievance Officer identified in the Terms & Conditions or to [●].
PureSafe Wellness Private Limited — operating the brand UNAWKD — https://www.unawkd.com